Project Genesis

Customer Service

Our ultimate goal is complete customer satisfaction. This is constantly monitored by our Customer Service Team, who were created solely to meet the needs of customers, quickly and efficiently. Included in the team are site-specific coordinators that have complete knowledge and understanding of their development.

Quality control remains at the top of the agenda. The training is very extensive with close liaison alongside the Quality Standards Team. Product training plays a major role in the department’s activities. Performance and response time is continually monitored in an effort to reduce timescales.

Comprehensive checks and inspections are carried out, and any issues raised by the customer are taken care of at the demonstration inspection. The customer then has the added reassurance of a two year warranty period, during which time any queries or problems are discussed and resolved. The complete inspection process together with the use of high quality products has seen a significant reduction in the number of defects. Consequently, our customers are very happy with the impressive standard of finish, and visual impact of products used. An independent customer service survey is carried out quarterly, the results of which are circulated to the Board of Directors for review.

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