Customer Care

The Company is committed to providing customer service to the highest standards. To this end we do not operate a call centre but a personal service with the name and contact details of the dedicated customer care assistant identified in the “Welcome to your New Home” letter which is sent to each new customer upon legal completion of the purchase of their new home.

A key to the success of our team is the thorough knowledge of the products incorporated within their specific development, a result of on-site training with our Quality Control Team and the manufacturers. All calls received are monitored on a system called Coins (Construction Industry Solutions) by way of a Key Performance Indicator displayed on a plasma screen within the department. This identifies the number of customers waiting; issues outstanding and time they have been outstanding. It also tells the team how many units are in warranty.

How can we help you?
Do you have a question? Get in touch with our friendly team today.
Follow us on Instagram
An exciting day filming with the brilliant @burnett_georgina at Fletton Quays in Peterborough - we'll reveal all very soon, so keep an eye out on our social channels to find out more!
Reserve one of the last remaining 3 & 4 bedroom houses at Lovats Chase, Buntingford! Prices from £409,995 with Help to Buy available. Only a short walk from town and excellent road links to Cambridge, M25 & Stansted Airport – call 01763 258 360