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The Customer Service Team - Weston Homes

The Customer Service Team

The role of the Customer Service Team is to provide you with a point of contact and assistance from when your new home is completed and ready for you to move in.

A key to the success of our team is the thorough knowledge of the products incorporated within their specific development, a result of on-site training with our Quality Control Team and the manufacturers. All calls received are monitored on a system called Coins (Construction Industry Solutions) by way of a Key Performance Indicator displayed on a plasma screen within the department. This identifies the number of customers waiting; issues outstanding and time they have been outstanding. It also tells the team how many units are in warranty.

The Customer Services team’s objectives are to:

  • Deliver excellent customer service, by responding to our customer’s needs and requirements, in a timely, courteous manner.
  • To resolve any issues to a high standard within set time scales.
  • To provide a friendly and efficient service, using our own fully trained multi skilled customer care technicians and co-ordinators. Allocated co-ordinators and technicians are nominated to every customer to ensure a consistent level of service.
  • Listen to our customer’s requirements and comments to allow us to continually change and improve the service we provide.
How can we help you?
Do you have a question? Get in touch with our friendly team today.