Weston Homes wins Gold Award for customer satisfaction

Weston Homes are delighted to have won the 2019 Gold Award for customer satisfaction from In-house Research.

Gold Award 2019 customer satisfaction

In the survey year covering legal completions from 1st January 2018 to 31st December 2018, over 90% of our customers said they would recommend Weston Homes.

Tom Weston, Chief Operating Officer at In-house Research comments: “We are extremely proud to be working with such a customer focused business.

The Gold award recognises those that put customers at the heart of everything that they do and have achieved high levels of customer satisfaction.

“There has been a real focus in the last 12 months in improving the quality of finish of homes in line with customer expectations. It’s only through delivering exceptional quality, regular communications and a personal service that recommendation levels exceed 90%. We are so pleased to recognise all developers that have achieved this award.”

Every Weston Homes customer is given the opportunity to complete the independent telephone survey, managed by In-house Research. Through this feedback, practical decisions can be made on where improvements can be made, and where exceptional service is being delivered.

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