The Company is committed to providing customer service to the highest standards. To this end we do not operate a call centre but a personal service with the name and contact details of the dedicated customer care assistant identified in the “Welcome to your New Home” letter which is sent to each new customer upon legal completion of the purchase of their new home.

A key to the success of our team is the thorough knowledge of the products incorporated within their specific development, a result of on-site training with our Quality Control Team and the manufacturers. All calls received are monitored on a system called Coins (Construction Industry Solutions) by way of a Key Performance Indicator displayed on a plasma screen within the department. This identifies the number of customers waiting; issues outstanding and time they have been outstanding. It also tells the team how many units are in warranty.